Customer Service Specialist

Wanek Furniture Co., Ltd.

Địa điểm làm việc: Bình Dương

Hết hạn: 15/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Cạnh tranh

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 năm

Mô tả công việc

Mô tả Công việc
1. Working with customers and International Marketing specialist by answering questions, listening to concerns, providing information about the product and services, suggesting information about other products and services;
2. Receives customer order, confirm Pro forma invoice to customers and follow up orders;
3. Maintains customer records by updating account information;
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
5. Ensures customer order to be shipped timely as ETD commitment;
6. Communicates with customers for shipping document, payment;
7. Communicate and coordinate with colleagues as necessary;
8. Maintains relationship with customers to ensure customer satisfaction;
9. Completes other assignments and special projects as requested by the Customer Service Supervisor/ Customer Service Manager.

Yêu cầu

Yêu Cầu Công Việc
1. Education
Required - University graduate, major in Business Administration, English or related fields.
2. Experience
From 2-year experience in customer service;
Proven track record of success measured by increased responsibility and attainment of prescribed objectives.
3. Knowledge of:
Customer Management
Knowledgeable about furniture product is advantage.
4. Skills and Abilities
Strong interpersonal & multi-tasking skills;
Strong problem solving skill;
Familiar with maintaining customer database;
Computer skills: MS Office (Excel, Word, PP) or PowerBI/ Data analysis tool;
Excellent communication skills, ability to communicate with all organizational levels;
Fluency in written and spoken English.

Quyền lợi

Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm

Thông tin khác

Địa điểm làm việc
Bình Dương
Đường DE3, KCN Mỹ Phước 3, Thới Hoà, Bến Cát, Bình Dương

Thông tin chung

Thu nhập: Cạnh tranh

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 15/02/2025

Giới thiệu công ty Xem trang công ty

Wanek Furniture is a key company in the supply chain of the largest manufacturer of furniture in the world with a distribution network reaching out to more than 123 companies.

Wanek Furniture was established in Vietnam in 2008, and since then has expanded to 4 locations in Binh Duong Province with more than 9,000 employees.

Wanek Furniture not only offers its employees the opportunity to work in an international and professional working environment, but also offers its employees a long term...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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