Mô tả công việc
Liaising between guests and partners to resolve light complexity issues via inbound,
outbound, email, chat, and messaging on various topics such as: additional travel advice,
modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and
processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service
Yêu cầu
Associate or bachelor's Degree in related field from a four-year college or university with 1 years of relevant experience preferred
Strong communication skills, both written and verbal
Fluent in English, French
Proficiency in Microsoft Office
Flexibility on 24/7 environment
Quyền lợi
Benefits
Full social insurance coverage in accordance with labor law.
13th month salary
Free annual health check-up (once per year).
Public holidays and 14 annual leave days per year.
Annual company trip and team-building activities.
Career Development & Working Environment
Opportunity for performance evaluation and internal promotion to higher positions.
Professional training provided before officially starting the job (training period is fully paid).
Company-provided laptop/computer, mobile phone, and necessary working tools.
Modern working environment with relaxation area, café, and fully equipped cafeteria.
Thông tin khác
Thời gian làm việc
5 days working
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: QTSC1, Quang Trung Software Park, District 12, Phường Trung Mỹ Tây (Quận 12 cũ)