Mô tả công việc
The candidate will report to the Customer Service Manager and will primarily be involved in the following:
• Assist to Manager to create strategic plan to enhance service quality
• Handle customer inquiry on quotation, sales order and relating.
• Closely follow up customer quotation to aggressively get the order.
• Actively seek opportunities to grow existing customer business.
• Follow up incoming sales prospect through email/call/ Zalo.
• Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.
• Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.
• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
• Compliance communication procedures, guidelines, KPI & company procedure.
• Visit customers may be required but limited.
• Other tasks will be assigned by Manager.
Yêu cầu
• Fluent in both written and spoken English.
• Bachelor Diploma holder
• Prefer 3 to 5 years B2B customer service/ sales experience.
(Experience with Factory Automation/ Electric devices is highly preferable)
• Good strategic thinking, planning skill
• Actively/ able to create improvement plan to enhance service quality
• Possess high energy, result-oriented and customer-centered
• Good communication, negotiation & customer service skills
• Fast worker, able to do multi-task as well as handle workload in a high volume and fast pace environment
• Good team player
• Meticulous and organized
• Proficient in MS Office
• Work on Saturday on rotation basis
• Living near Hanoi Metro 2A line is preferable
Quyền lợi
Thưởng
Up to 4 months/year
Chăm sóc sức khoẻ
Advance healthcare for employee & family
Đào tạo
Internal & external training
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Thông tin khác
NGÀY ĐĂNG
28/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
B2B Service, Communication Skills, English Conversation, Sales Orientation, Solution Oriented
LĨNH VỰC
Cơ khí/Máy móc/Thiết bị công nghiệp
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Thu nhập: $ 800-1,200 /tháng
Nơi làm việc
- Lot 15, Road TS11, Tien Son Industrial Zone, Bac Ninh Province, Vietnam
- Dong Da District, Hanoi, Vietnam