CUSTOMER SERVICE STAFF (Shuttle bus from HCM - Bien Hoa - Ba Ria)

Mô tả Công việc
Process order entries in the ERP system, and ensure these entries are accurate.
Prepare shipping documents, proceed with freight booking, and liaise with MPL, production, warehouse, customs, and forwarders to ensure delivery of outgoing shipments is picked up on time.
Send invoices or other bills to customers and track receivables timely. Write off invoice in ERP based on received payment.
Communicate with customers for shipping schedules, forecasts, and any other demand or emergency.
Pass customer demand to the MPL department timely and accurately, make sure they fully understand, and input into production plan correctly.
Maintain different kinds of reports and records.
Monitor production status by checking system reports and communicating with MPL, and Production, to ensure customer customer-requested shipping plans can be achieved.
Assist in the investigation of customer complaints, and handle return and exchange.
Attend CFT meetings, understand meeting subjects, and take action according to meeting minutes.
Process order entries in the ERP system, and ensure these entries are accurate.
Prepare shipping documents, proceed with freight booking, and liaise with MPL, production, warehouse, customs, and forwarders to ensure delivery of outgoing shipments is picked up on time.
Send invoices or other bills to customers and track receivables timely. Write off invoice in ERP based on received payment.
Communicate with customers for shipping schedules, forecasts, and any other demand or emergency.
Pass customer demand to the MPL department timely and accurately, make sure they fully understand, and input into production plan correctly.
Maintain different kinds of reports and records.
Monitor production status by checking system reports and communicating with MPL, and Production, to ensure customer customer-requested shipping plans can be achieved.
Assist in the investigation of customer complaints, and handle return and exchange.
Attend CFT meetings, understand meeting subjects, and take action according to meeting minutes.