Customer Service StaffCông ty TNHH Acer Việt Nam
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, IT / Phần mềm / IOT / Điện tử viễn thông, Người giúp việc/ Phục vụ/ Tạp vụ, Dịch vụ
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 10/09/2024
Hạn nộp: 04/10/2024
Mô tả công việc
Mô tả Công việc
JOB DESCRIPTION
1. Customer care & services operation
- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Receiving and returning products for end-users/ dealers/ distributors in provinces as above process (Sending email to end-users/ dealers/ distributors once receiving and returning. Gathering bills of sending products to provinces and transferring bills to PIC)
- Handling complaints of end-users/ dealers/ distributors
2. Service business
- Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
3. Contact center
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Replying for customers' requests via email
- Carrying out happy call including survey of customer satisfaction index (CSI)
4. Administration
5. Other assigned tasks from Line Manager
JOB DESCRIPTION
1. Customer care & services operation
- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Receiving and returning products for end-users/ dealers/ distributors in provinces as above process (Sending email to end-users/ dealers/ distributors once receiving and returning. Gathering bills of sending products to provinces and transferring bills to PIC)
- Handling complaints of end-users/ dealers/ distributors
2. Service business
- Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
3. Contact center
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Replying for customers' requests via email
- Carrying out happy call including survey of customer satisfaction index (CSI)
4. Administration
5. Other assigned tasks from Line Manager
Yêu cầu
Yêu Cầu Công Việc
QUALIFICATIONS
· Prefer female with good looking
· Minimum education requirement: Bachelor's degree
Minimum of 01 year of customer service-related field experience.
Have good customer service skill
Well understanding and experience of customer service
Strong verbal and written communication and negotiation skills
· Good command of English is an advantage
Work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a very positive work attitude
Ability to work under high pressure and fast pacing working environment
Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
BENEFITS
Apply Social Insurance right at probation period
24/7 Health Insurance
13TH SALARY
Yearly company trip
Young & dynamic working environment
QUALIFICATIONS
· Prefer female with good looking
· Minimum education requirement: Bachelor's degree
Minimum of 01 year of customer service-related field experience.
Have good customer service skill
Well understanding and experience of customer service
Strong verbal and written communication and negotiation skills
· Good command of English is an advantage
Work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a very positive work attitude
Ability to work under high pressure and fast pacing working environment
Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
BENEFITS
Apply Social Insurance right at probation period
24/7 Health Insurance
13TH SALARY
Yearly company trip
Young & dynamic working environment
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Giới tính:
Nữ
Độ tuổi:
20 - 23
Lương:
Cạnh tranh
Cao đẳng
Giới tính:
Nữ
Độ tuổi:
20 - 23
Lương:
Cạnh tranh
Giới thiệu công ty
Công ty TNHH Acer Việt Nam việc làm
Địa chỉ: 5th Fl., Rosana Bldg, 60 Nguyen Dinh Chieu St., Dist. 1, Ho Chi Minh City, Vietnam
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Customer Service Staff do công ty Công ty TNHH Acer Việt Nam tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Customer Service Staff hoặc công ty Công ty TNHH Acer Việt Nam ở các link phía trên
Giới thiệu công ty
Công ty TNHH Acer Việt Nam việc làm
Địa chỉ: 5th Fl., Rosana Bldg, 60 Nguyen Dinh Chieu St., Dist. 1, Ho Chi Minh City, Vietnam
Quy mô: Từ 26 - 100 nhân viên