Mô tả công việc
- Provide first-line support to employees on travel bookings, expense claims, and company policies
- Handle inquiries via call center, ticket system, and internal platforms
- Assist users in troubleshooting travel & expense tools (bTravel, mobile application)
- Guide employees through the process of submitting travel requests and expense reports
- Resolve issues related to travel arrangements, reimbursements, and system errors within SLA
- Support compliance with Bosch travel & expense policies and procedures
- Handle employee disputes related to travel & expense topics
- Escalate complex cases to senior team members or SMEs when needed
- Contribute to knowledge base, FAQs, and continuous improvement initiatives
Yêu cầu
Qualifications
- Bachelor's degree in Business Administration, Finance, or related field
- 1-2 years of experience in: Customer service / call center / Shared services
- Good command of English (verbal and written) and Japanese (N3 and above)
- Basic knowledge of Microsoft Office (especially Excel)
- Experience with ticketing systems (ServiceNow, Zendesk, etc.) is a plus
- Familiarity with travel or expense systems is an advantage
WHY BOSCH?
- Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
15++ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
Quyền lợi
Thưởng
13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
Chăm sóc sức khoẻ
Premium health insurance for you and 02 family members
Nghỉ phép có lương
15++ days of annual leave + 1 day of birthday leave
Xem thêm
Thông tin khác
NGÀY ĐĂNG
31/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Handling, Customer Solution, Procurement, Stakeholder management, Communication skills
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
Xem thêm
Thông tin chung
Nơi làm việc
- Office Haus - 32 Tan Thang Street, Ho Chi Minh, Vietnam