• Provides information and assistance to customers via inbound/ outbound calls/ emails;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.
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- Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills) and English
- Bachelor degree in related major
- Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
- A natural communicator, adapting your style to each customers
- Basis knowledge in
Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Flexibility in hours of work/shift pattern
- Ideally having already experience in a customer service environment