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Mô tả công việc
• Provides information and assistance to customers via inbound/ outbound calls/ emails;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.
If you would like to apply for this job, please copy and paste the following URL into your browser: [protected info] The direct applications via that link will be prioritized.
Yêu cầu
- Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills) and English
- Bachelor degree in related major
- Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
- A natural communicator, adapting your style to each customers
- Basis knowledge in
Purchasing area
- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
- Innovative and solution orientated mind-set
- Ability to work under pressure and good team engagement
- Flexibility in hours of work/shift pattern
- Ideally having already experience in a customer service environment
Quyền lợi
Thưởng
13th-month salary bonus + attractive performance bonus
Chăm sóc sức khoẻ
Premium health insurance for employee and 02 family members
Nghỉ phép có lương
100% monthly salary and mandatory social insurances in 2-month probation
15++ days of annual leave + 1 day of birthday leave
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, English, Japanese N2, SAP, Purchasing, Purchasing, Purchasing, Purchasing
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- 32 Đường Tân Thắng, Celadon City, Tân Phú, Hồ Chí Minh, Việt Nam
Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH. BGSW Vietnam has started its operations from 19th October, 2010 at E-Town2 in HCMC. Today, BGSW Vietnam has offices in both Ho Chi Minh city and Hanoi with more than 4500 currently working.
o HCM Office: Etown 2 Building, 364 Cong Hoa Street, Ward 13, Tan Binh District, HCMC
o HCM Office: OfficeHaus...
Quy mô công ty
Từ 5000 - 10000 nhân viên
