Customer Service Team Leader- Ưu Tiên Nữ

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Job Description
Responsible for managing and directing all activities of the Customer Service department, ensuring smooth order processing, import-export, and delivery operations. Collaborating closely with teamate and other departments to optimize operational processes and financial/revenue reporting.
Responsibilities:
Order & Delivery Management
• Receive purchase orders, closely monitor inbound shipment schedules, and proactively plan warehouse arrangements.
• Plan, organize, and coordinate delivery schedules for customers, ensuring compliance with committed timelines.
• Verify information and issue invoices to customers.
• Directly receive and resolve customer requests, inquiries, or arising issues during the delivery process.
Team Management & Internal Operations
• Assign tasks, manage, and supervise the CS team to ensure timely completion of monthly routine operations.
• Control and take responsibility for internal tasks: reconciling accounts payable with suppliers, performing month-end closing procedures, and preparing complete and accurate bank payment documentation.
Data Management & Reporting
• Continuously monitor order statuses, update inventory levels, and generate reports tracking the flow of goods.
• Coordinate closely with the Sales and Finance departments to provide data, cross-check figures, and execute reports related to business activities and periodic revenue.
• Consolidate, analyze data, and complete regular departmental performance reports (Monthly / Quarterly / Yearly) for submission to the Board of Directors.