Sales Manager B2B (Healthcare - Audiology Solutions)

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1. Key Responsibilities
1.1. Partnership Development & Market Expansion
- This role is suited to a professional who enjoys strategic and operational work and driving efficiency, rather than focusing solely on transaction sales.
- Proactively identify, build, and develop customer and partner relationships for hearing aids and audiology solutions.
- Establish and nurture professional relationships with hospitals, clinics, ENT (Ear, Nose and Throat) physicians - otorhinolaryngologists, audiology specialists, and other relevant healthcare professionals.
- Work closely with cochlear implant and hearing-aid partners, including Cochlear and Phonak, to stay up to date on technology, develop sales plans, and deliver on sales commitments.
1.2. Driving Sales & Sustainable Revenue Growth
- Increase the volume of qualified leads referred by physicians, hospitals, and ENT clinics to the in-store/branch Consultation Team. Work closely with hearing care consultants and audiology specialists to ensure customers receive advice and solutions that match their needs and follow the appropriate service process.
- Monitor the customer journey - from initial contact and hearing assessment to device trial and purchase - and ensure timely, comprehensive follow-up. Coordinate the resolution of issues arising during the consultation and sales process to deliver the best possible customer experience.
- Collaborate with the Consultation and Customer Service teams to implement ongoing customer care activities, including follow-up appointments, device maintenance, and product replacement or upgrades.
- Analyze market and competitor data to propose sales initiatives and tailored solution packages for each different customer segments. Track and evaluate revenue performance generated from the customer portfolio developed.
- Share practical customer insights to help improve the sales service process and tailor customer care procedures to the needs of different customer groups.
1.3. Seminar & Event Support
- Participate in customer seminars, professional workshops, ENT conferences, and other relevant events.
- Build connections with professional partners, provide direct consultation at events where appropriate, and develop a relevant professional network.
- Contribute market and customer insights to support the development of marketing strategies and action plans.