Mô tả công việc
1. CS Operation
Monitor daily operations (platform store, livestream, etc.) to ensure timely responses and professional customer support meet company standards;
Monitor customer feedback, ratings, and reviews on platforms;
Handle complex customer complaints and escalations effectively;
Coordinate with internal teams (Operations, Warehouse...) to resolve customer issues;
Analyze performance and customer data and prepare reports for company;
Other tasks assigned by company.
2. Team Management
Train, coach, and evaluate CS staff to maintain service quality standards;
Develop and optimize customer service processes, SOPs, and workflows.
Manage team schedules and workload allocation.
Yêu cầu
1. Compulsory
Bachelor's degree;
At least 3 years of experience in Customer Service, preferably in E-commerce or online retail;
At least 1 year of leadership or team management experience;
Proficiency in English or Chinese (4 skills);
Strong communication, problem-solving, and conflict resolution skills;
2. Preferred if have
Familiar with E-commerce platforms such as Shopee, Lazada, TikTok Shop, etc.;
Good organizational and multitasking abilities;
Ability to work effectively in a fast-paced environment;
Data-driven mindset with the ability to analyze customer service metrics.
Quyền lợi
Competitive salary based on experience and capability;
Year end bonus based on work performance and attitude;
Other benefits in accordance with Labor Law;
Working devices are fully provided;
Gifts for official occasions such as Birthday, Tet, and Mid Autumn Festival;
Internal activities, Team Building, and Year End Party.
Thông tin khác
Thời gian làm việc
Working hours: flexible shifts, 6 days/week, 1 alternating day off.
Some working shifts can be work from home.
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 277A Nguyễn Văn Đậu, Phường Bình Lợi Trung (quận Bình Thạnh cũ)