Customer Service Teamlead/SME Chinese/Japanese - Incomes 24-30M - 5 days/week

AN NAM Corporation specializes in business growth and manpower development, offering training and development, strategic and operational consultancy, and manpower solutions for organizations of all sizes. The company serves both local and international clients, focusing on innovative, high-impact services that support sustainable performance and expansion. With over 20 years of collective experience from its founders and industry experts, AN NAM delivers reliable, transformative solutions that help businesses compete and lead in the global marketplace.
Headquartered at HV Building in Ho Chi Minh City, Vietnam, AN NAM maintains a professional environment that values excellence, collaboration, and continuous improvement.
Location: 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11, Ho Chi Minh
Working Time: 5 days/week.
Working Date: 9 hours (8hrs working + 1 hrs break)
Language Proficiency: Chinese Mandarin + English/ Japanese + English
Customer Service Teamlead Chinese/Japanese
Duties and Responsibilities
Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
Ability to understand the CTQ parameters that affect the process and work on them.
Perform twice a month checkpoint on the analyst's performance using scorecards as a point of discussion.
Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals.
Elevate and escalate red flags to management on a duty of care perspective.
Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
Guarantee that base operational expectations and information security policies are enforced.
Identify improvement opportunities in workflows and suggest solutions. Creating a culture of innovation.
Facilitate team meetings and team huddles.
Create an engaging and fun work atmosphere for the team.
First point of escalation and clarification on HR-related matters and concerns.
Courses correct non-performing metrics and analysts through root cause analysis and solid action planning.
Perform monthly sit-down sessions to gather insights and innovation ideas.
Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed).
Ensure that SMEs are performing their duties and responsibilities.
Hiring Requirements
Bachelor's or Associate's graduate with 2-5 years of working experience, preferably with 1 year experience in leading team.
Ability to motivate teams and rally the group toward organizational goals.
Excellent oral and written communication skills.
Passion for learning and creative problem-solving.
Strong knowledge of cultural context in the user countries supported.
Good knowledge of language of the countries supported is an advantage.
Flexible 24/7 environment
Benefits:
Chinese Income: 30 million VND Gross
Japanese Income: 36 million VND Gross
2-month probation period: 100% salary.
Full participation in all insurance schemes as regulated by the Labor Law.
24/7 accident insurance.
14 days of annual leave.
13th month salary.
Annual health check-up.
Dynamic and professional working environment with many opportunities for advancement.
2.Customer Service SME Japanese
Duties and Responsibilities
Serve as the primary point of contact for policy-related questions and escalations from moderators and Team Leaders.
· Review and resolve complex, sensitive, or high-risk moderation cases.
· Support quality improvement initiatives by identifying recurring moderation errors and policy gaps.
· Conduct case reviews and provide guidance to improve moderation accuracy and consistency.
· Work closely with Operations, QA, Training, and Policy teams to ensure alignment across functions.
· Escalate policy ambiguities or emerging risks to relevant stakeholders.
· Monitor daily operational trends and flag potential risks or process issues.
· Support Team Leaders in driving KPI achievement including quality, productivity, and SLA adherence.
Hiring Requirements
· Bachelor's or Associate's graduate with 1-2 years of working experience
· Ability to motivate teams and rally the group toward organizational goals.
· Excellent oral and written communication skills.
· Passion for learning and creative problem-solving.
· Strong knowledge of cultural context in the user countries supported.
· Good knowledge of language of the countries supported is an advantage.
· Flexible 24/7 environment
Benefits:
Japanese Income: 31,5 million VND Gross
2-month probation period: 100% salary.
Full participation in all insurance schemes as regulated by the Labor Law.
24/7 accident insurance.
14 days of annual leave.
13th month salary.
Annual health check-up.
Dynamic and professional working environment with many opportunities for advancement.
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