Customer ServiceDIGI-TEXX VIETNAM LTD.

- Handle inquiries via Chat and Email spanning various services such as Health Screening, GP Service, Home-based, Teleconsult, Online/App/Web, Test Results, Price inquiries, Fitness, Vaccination, Post Health Screening,...
- Collaborate closely with the team and clinics to ensure seamless customer service operations.
- Proactively follow up with customers to address ongoing issues or inquiries, demonstrating a commitment to customer satisfaction.
- Analyze customer feedback and prevalent issues, presenting insights to customer for continuous improvement.
Working hours: (choose one suitable shift)
Morning shift: 8:00 AM - 2:00 PM (6 days/week, with either Saturday or Sunday off)
Afternoon shift: 2:00 PM - 8:00 PM (6 days/week, with either Saturday or Sunday off)
Overtime may be required, including working on Lunar New Year holidays.