Mô tả công việc
- Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, LinkedIn, [protected info] other social media interactions within service level agreement.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
- Follow communication "scripts" when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
- Keep records of all conversations in the call center database in a comprehensible way
- Support stores and other departments in matters related to Customer Services
- Do survey via calling to better understand customer insight and behavior
- Implement other tasks at line manager assigned
Yêu cầu
- College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc.
- Minimum 1 year experience in customer service/call center/omnichannel sales...
- English proficiency. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not require high level of English
- Proficient in using Excels is preferred
- Good situation handling, listening and communication skills
- Good writing and communication skills, good tasks, and time management skills
Quyền lợi
Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
13th month salary bonus and the company's remuneration and welfare policies
Health Insurance, Social Insurance, Private Insurance,...
Many opportunities in Career's Promotion
Fair, professional capacity assessment system, six - months' s evaluation
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cao đẳng
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
Thông tin chung
- Thu nhập: 10 triệu - 12 triệu