Mô tả công việc
Mô tả Công việc
Receive and assist customers via phone, email, chat, and messages on the flight booking application.
Handle inquiries such as flight consultations, information changes, ticket cancellations/changes, and complaints.
Update information promptly according to procedures, ensuring accurate and fast information delivery.
Support in handling arising situations and ensure the best possible customer experience.
Proactively update knowledge, regulations, and procedures related to customer service.
Working Hours
Work 5 days/week - 2 flexible days off.
Work on a 24/7 rotating shift basis, with shifts changed according to team leader assignment (maximum 3 months of night shifts).
Day Shifts: 7:00 - 16:00 | 9:00 - 18:00 | 12:00 - 21:00 | 13:00 - 22:00
Night Shifts: 19:00 - 4:00 | 20:00 - 5:00 | 21:00 - 6:00 | 22:00 - 7:00
Yêu cầu
Yêu Cầu Công Việc
Job Requirements
High school diploma or higher.
Good English proficiency (no certificate required).
Minimum of 6 months of experience in customer service or a related position.
Good communication skills, quick problem-solving ability, positive attitude, and responsibility.
Benefits and Compensation
Total Income: 11,000,000 - 13,000,000 VND/month, including:
Base Salary (Lương cứng): 8,000,000 VND/month
Lunch Allowance (Phụ cấp ăn trưa): 500,000 VND/month
Night Shift Allowance (Phụ cấp ca đêm): 30% of base salary
Call Support Allowance (Voice - Inbound): 1,000,000 VND/month (if handling Inbound calls)
KPI Bonus (Thưởng KPI): 900,000 - 1,200,000 VND/month
Full 100% salary during the 2-month probation period.
Welfare Benefits (Phúc lợi):
Full participation in Social Insurance (BHXH), Health Insurance (BHYT), Unemployment Insurance (BHTN).
24/7 Accident Insurance.
14 days of annual leave/year.
13th-month salary bonus.
Annual periodic health check-ups.
Modern, professional working environment with many opportunities for development and advancement.
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin chung
- Thu nhập: 11 Tr - 13 Tr VND
Nơi làm việc
- Tầng 3, Số 23 Tân Cảng, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam