Customer Services Admin

1. Customer Service:
Be the supporting role among AM team to help maintain an excellent relationship with the customers
Monitor the progress of order completion with the Operation Team and inform the customers accordingly: Product availability, delivery status, payment process on delivery, etc.
Support the customers on the Purchase Order process: Track POs and adjust if necessary following customer requests, create Purchase Orders for customers whenever necessary
Work closely with Operation Teams to deliver the best customer experience: Orders, follow up, customer feedback
Assist the AM team to answer customer inquiries and complaints, provide suitable and reasonable solutions following the company's guidelines.
Report all necessary customer information and feedbacks to the Account Manager
Prepare and complete all the reports required on business activities, customer service situation and arising problems, if any
2. Sales:
Communication: Share with the customers (Email / Zalo / Phone Calls) about the company's new products/new brands/new initiatives and activities
Following opportunities: Propose the company's products & services to potential customers to achieve business goals
3. Kaizen:
Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development
Be flexible and adaptable: always be ready to try new ideas, to embrace the change for further development
Collaborate with team members to achieve better results