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Mô tả công việc
Mô tả Công việc
Receive and handle customer requests: consultation, inquiries, complaints/claims/reports... through various channels such as hotline, email, Facebook, Zalo, App, webchat, etc.
Accurately and fully record information and forward it to relevant departments for coordination when necessary.
Provide consultation in compliance with procedures and accurate product/service (P/S) information; do not arbitrarily add/modify/alter information that may cause misunderstanding or risks to customers and the organization.
Carry out periodic and ad-hoc customer care programs, as well as
telesales campaigns as assigned.
Continuously update knowledge about products, services, promotions, and interaction scripts to ensure service quality.
Commit to duty schedules and achieve required targets: SLA, Performance, KPIs, etc., as required by HD Bank.
Do not represent, commit, or make promises regarding credit or services beyond the authorized scope.
Perform other duties as assigned by management.
Yêu cầu
Yêu Cầu Công Việc
Job Requirements:
Male/Female, aged 20-35.
Education: College degree or higher (majors in Economics, Finance, Banking, Business Administration are preferred).
No prior experience required; training provided upon hiring.
Clear communication with a standard accent, no regional slang.
Strong problem-solving skills, professional service mindset, attentive and resilient under pressure.
Proficient in office software.
Work in rotating shifts (24/7), 8 hours/day, with 1 day off per week.
Basic English communication is an advantage (not mandatory).
Benefits:
Salary: Negotiable based on competency (including base salary, performance bonuses, and other company benefits), plus incentives based on work performance/results.
Professional training in customer service skills and finance-banking knowledge.
Long-term labor contract with full insurance: health insurance, social insurance, unemployment insurance in accordance with state regulations.
Participation in extracurricular and team-building activities.
Workplace: Galaxy Innovation Hub Smart Building, District 9.
Friendly, professional, and modern work environment.
Opportunities for long-term commitment and career development.
Quyền lợi
Laptop
Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao
Thông tin chung
- Ngày hết hạn: 10/10/2025
- Thu nhập: 8 Tr - 11 Tr VND
Nơi làm việc
- - Hồ Chí Minh: Tòa nhà Galaxy Innovation Hub - Đường D1 Khu Công Nghệ Cao, Phường Tăng Nhơn Phú, Quận 9
