Customer Services Officer (System - Orders Management)

Mô tả Công việc
Purpose of the Job: As a Customer Service Officer, you'll play a crucial role in ensuring exceptional customer experiences. Your responsibilities include handling orders, inquiries, and complaints while maintaining accurate records in our systems. Your goal is to deliver timely and high-quality solutions to our valued customers.
Key Responsibilities:
1. Order Management:
Process incoming and outgoing orders efficiently.
Monitor inventory allocation and release orders based on stock availability.
2. Credit Check:
Proactively follow up with distributors on overdue payments.
3. Transportation Management:
Book and track truck deliveries.
4. Complaint Resolution:
Receive and address customer complaints.
Collaborate with relevant stakeholders to evaluate and improve the resolution process.
5. Data Administration:
Administer and document customer orders, inquiries, and complaints (e.g. enter data into standard company systems), in accordance with established procedures.
Leverage TPM methodology and the Customer Value Pillar for continuous improvement.
6. Team Coordination:
Corporate with team activities, adhering to commercial guidelines and procedures.
Process incoming and outgoing orders efficiently.
Monitor inventory allocation and release orders based on stock availability.
Proactively follow up with distributors on overdue payments.
Book and track truck deliveries.
Receive and address customer complaints.
Collaborate with relevant stakeholders to evaluate and improve the resolution process.
Administer and document customer orders, inquiries, and complaints (e.g. enter data into standard company systems), in accordance with established procedures.
Leverage TPM methodology and the Customer Value Pillar for continuous improvement.
Corporate with team activities, adhering to commercial guidelines and procedures.