Customer Services

*** KEY REQUIREMENTS
● Communication skills including negotiation and presentation skills
● Proficiency in Microsoft Office and other travel-related software
● Fluent in English communication skills (writing and speaking)
*** KEY KNOWLEDGE AND SKILLS
● At least 2 years of experience
● Experience in travel and working with foreigners are big pluses.
● Skills in document preparation and management
● Ability to work independently and take initiative
● Persuasive, active listening, good communication, and building business relationships
● Dynamic, creative and able to work under pressure
*** KEY CORE BEHAVIOURAL COMPETENCIES
● Achievement orientation - focuses on achieving results, performing required tasks, prioritizing tasks, and looking for solutions to problems.
● Customer service - thinks of internal and external customers when making decisions and performing tasks. Ensures all customer needs are met.
● Accountability - takes ownership of key responsibilities and the achievement of results related to main responsibilities and tasks.
● Teamwork - works well with other people both on a one-to-one basis and in groups; works well as a member of a team to achieve a shared goal.
● Initiative - uses skills and knowledge to take action to solve problems and improve company processes and procedures.
● Communication - able to communicate effectively with others using a range of methods including verbal, written, graphic (presentations), or other types of communication.
● Learning orientation - aware of areas where personal improvements can be made and look for ways to learn and develop skills.
*** Benefits:
• Competitive salary: Competency-based pay
• 13th-month salary
• Tet bonus based on seniority and capacity
• 10% salary bonus on special occasions: 30/4, 2/9, 1/1.
• Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity).
• Health insurance, social insurance.
• Professional training during a probation period.
• Positive working environment: kindly, dynamic, and creative