Customer Success/ ERP Consultant

Công Ty CP Công Nghệ Teko Việt Nam

Hồ Chí Minh

Thỏa thuận

03/09/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

Tư vấn/ Chăm sóc khách hàng, Marketing - PR, Marketing / Truyền thông / Quảng cáo

At Teko, the Customer Success role is crucial in building and maintaining strong relationships with customers. You will act as a bridge between customers and internal teams, ensuring they maximize the value of Teko's software solutions.

1. Responsibilities:

Support the Sales team in understanding customers' business models and needs.
Analyze requirements and create Business Requirement Documents (BRD).
Configure the system and deliver software solution demos to customers.
Develop detailed solution documentation, including operational workflows and relevant software functions.
Define and manage functional requirements, ensuring complete and accurate information for related teams.
Collaborate with customers and the Sales team to finalize project scope, timelines, and pricing.
Manage software implementation projects, ensuring on-time delivery and quality standards.
Work closely with internal teams to develop software based on customer requirements, organizing meetings to clarify and confirm solutions.
Plan and coordinate software acceptance testing with customers (UAT, go-live), ensuring successful sign-off.
Monitor and track customers' product usage and engagement.
Communicate key updates to customers, including new software releases, system issues, and operational solutions.
Assist customers during software usage, troubleshooting urgent issues and incidents.
Maintain customer relationships, build trust, and ensure long-term satisfaction.
Proactively identify opportunities to add value, such as suggesting software enhancements and handling new feature requests.

2. Requirements:

Bachelor's degree, preferably in Information Technology.
At least 3 years of experience in software implementation.
Patient, detail-oriented, and meticulous.
Strong communication and presentation skills.
Ability to work under high pressure.
Proficient in reading technical documents and communicating in English.
Eager to learn, adaptable, and willing to enhance knowledge in related fields.
Passionate about software implementation and customer success.

3. Benefits:

Negotiable salary according to qualification (13th month salary + KPI Bonus) ;
The working environment is open, energetic and professional. More opportunities for career promotion;
Free Food & Drink: Providing lunch, Fresh fruit/cake, Coffee, Tea & Beer.
Annual health check and Premium healthcare insurance under the company's policy;
Employee Relationship: company trip, monthly team building;
Leave Paid: 12 days for annual leave & 6 days for sick leave (max 18 days)
Working time: Monday to Friday (8:30 AM - 5:30 PM).

Thông tin chung

Thu nhập: Thỏa thuận

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