Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
- Respond to feedback and support customers' requests.
- Consult and guide customers in the process of using the product, as well as provide necessary documents.
- Coordinate with team to come up with the best solution for customer's problems.
- Collect and report the problems that customers often encounter in order to give suggestions to improve the product.
- Prepare internal documents for support team and public knowledge base articles for customers.
- Manage good relationships with customers on behalf of the company, accompany customers to help them achieve the best results.
- Encourage customers to leave feedback and reviews for the products.
- Participate in the development process, give your personal opinion to improve products.
Yêu cầu
- At least 6-months experience in supporting digital/SaaS products
- Good English to communicate with customers.
- Ability to fast learn and use technology.
- Ability to communicate clearly, understandably and convincingly.
- Patient and empathize with the difficulties that customers face.
- Careful and responsible.
- Have a basic knowledge of ecommerce is an advantage.
- Have a basic knowledge of HTML, CSS and JS is an advantage.
Quyền lợi
- Competitive salary, 13-month salary, quarterly performance bonus, health & social insurance.
- Be a part of a lively, open-minded and "no-boss" startup environment.
- Focus on your individual development.
- Annual Company trips
- 12 days paid leave per year, 2 days work-from-home per month
- Performance reviews twice per year with dedicate and genuine conversation
- Foody free everyday
Thông tin khác
Ngày đăng
31/10/2023
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
3
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Đại học
Yêu cầu kinh nghiệm
1 năm
Ngành nghề
Chăm sóc khách hàng/IT Phần cứng - Mạng
Thông tin chung
- Ngày hết hạn: 30/11/2023
- Thu nhập: 9 - 15 triệu
