Mô tả công việc
Customer Success Team at Filum is the critical bridge ensuring that customers generate real, measurable value from the Filum AI Platform.
Solution Advisory & Design
Drive solutions from discovery to delivery. Work with Sales and Product experts to address client's challenges and design bespoke AI-driven solutions.
Guide clients in planning use-case-specific implementation and platform configuration
Act as a product expert to ensure customers are maximizing the full value and ROI of the Filum Platform from day one.
Own the Entire Customer Journey
Take end-to-end ownership of customer journeys: onboarding → adoption → renewal
Build tailored Success Plans for each client
Leverage feedback & usage data to drive outcomes
Consult Strategically with Executives
Build trusted relationships with client decision-makers (e.g. Head of CX/CS, COO, CEO)
Provide strategic advice on CX, AI Contact Center, Automation
Data-Informed Customer Success
Monitor Customer Health Scores to proactively mitigate churn risks or identify upsell/expansion opportunities
Leverage behavioral data to surface meaningful insights and make informed recommendations
Be Builder of an AI-Native CS Team
Proactively automate your own workflows
Create playbooks, templates, and onboarding tools
Contribute to design new workflows, SOPs, or templates to improve CS productivity and scalability
Yêu cầu
Must-Haves:
Value-driven mindset: You ask, "Does this create real value for our customer?" - and act accordingly
System thinker & self-learner: You love breaking down problems to the root and using logic + tools to optimize how things work
Fast-pace builder: You move fast, take initiative, and don't wait for someone to assign you tasks
Clear communicator: You can write clearly, speak effectively, and structure ideas in both Vietnamese & English
Team-first attitude: You respect others' time, collaborate well with cross-functional teams
Nice-to-Haves:
Have experimented with AI tools (like N8n, custom GPTs, or other no-code platforms), and are curious to learn about building Agentic AI
Experience with visualization to create customer-facing content like slides, video walkthroughs, or checklists
Familiarity with SaaS / AI / B2B software, or hands-on experience with a tech product
Background in startups or small teams where you had to lead or build things from scratch
This role may not be a good fit if:
You prefer being assigned tasks instead of actively proposing solutions
You see Customer Success as customer service, instead of a value-driving role
You're uncomfortable with speed, ambiguity, or constant learning
Quyền lợi
Compensation & Perks
Monthly salary up to 15,000,000 VND, plus performance-based commission and allowances (lunch, parking, work equipment, etc.).
KPI-based bonuses tied to results and milestones.
13th-month salary according to company policy.
Full insurance coverage in compliance with Vietnam Labor Law (Social, Health, Unemployment Insurance).
Culture & Work Environment
Agile and open startup culture - where you're encouraged to experiment, fail fast, and learn even faster.
Open-space office located in District 2, working side-by-side with Filum's founders and leadership team.
Regular team activities: Company Trips, Happy Hours, Birthday celebrations, and holiday gifts (e.g. Women's Day, Year-end, etc.).
Learning & Career Growth
Direct exposure to CEOs and C-level clients, gaining insight into real enterprise-level customer success.
Hands-on experience solving complex customer challenges in areas like AI, CDP, and CXM.
Clear career path: from Junior → Senior → Expert or move into a leadership track (Team Lead / CS Manager).
Internal training and opportunities to build your own playbooks, workflows, and best practices.
Personal Development & Ownership
You'll be part of a growth-mindset, AI-native team - expected to take initiative, solve problems proactively, and always look for better ways to deliver value.
Real ownership: You'll have the space and support to build → fail → learn → scale - not just execute tasks.
Thông tin chung
- Thu nhập: up to 15,000,000
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 17/12/2025
