Customer Success Manager (CSM)

About Us:
At CrossFit Harbour, we believe in the power of fitness to transform lives. Our mission is to empower individuals to reach their full potential and achieve their fitness goals, regardless of their background or experience level. With a team of passionate coaches and a supportive community, we provide a welcoming environment where everyone can thrive..
We offer a wide range of services, including personalized training programs, group classes, nutritional guidance, and community events. All our services are provided in English. Our commitment to excellence extends beyond the gym floor, as we strive to make a positive impact in the lives of our members and the wider community.
Job Description:
- As a Customer Success Manager (CSM) at CrossFit Harbour, your primary objective is to increase client Length of Engagement (LEG)/Retention through proactive engagement and support throughout their journey with us. You will be responsible for ensuring our members feel valued, supported, and engaged at every touchpoint
Responsibilities:
- Communicate directly with members via email, social media and in person.
- Ensure member satisfaction and provide excellent customer service.
- Order gifts and cards to celebrate member's milestones in life and at the gym.
- Attend classes and take photos.
- Order and keep track of materials.
- Supervise cleaning staff and contractors to maintain a welcoming environment for clients.
- Coordinate events held at the gym.
- Input data from our booking software into spreadsheets.
- Keep track of memberships and payment.