Customer Success Manager

CÔNG TY CỔ PHẦN FILUM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 13/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 9 - 22 triệu

Loại hình: Toàn thời gian

Mô tả công việc

Own Client Success: Take proactive ownership of a portfolio, ensuring clients achieve their goals through our platform.
Drive Adoption & Loyalty: Develop tailored success plans for each client to maximize product adoption, encourage loyalty, and identify opportunities for growth.
Collaborate on Strategies: Work with Sales to co-create account strategies targeting retention and expansion goals.
Lead Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a seamless and insightful start with the Filum Platform.
Consult Executives: Build and maintain trusted relationships with client executives, offering strategic guidance on customer experience (CX) and engagement initiatives.
Internal Collaboration: Partner with Product, Sales, and Marketing teams to drive customer satisfaction and operational success.
Develop Processes & Resources: Design workflows, initiatives, and materials to improve the efficiency and impact of the Customer Success department.

Yêu cầu

Candidate Profile
Experience: Minimum of 1 year in B2B customer success, account management, or consulting (experience in a SaaS environment is a plus).
Career Orientation: Desire to develop a career in Customer Success within a B2B technology company.
A curious, learning-oriented mindset with a passion for customer experience improvements.
Team player committed to shaping a world-class Customer Success department.
Required Skills
Proficiency in English (spoken and written).
Visualization: Ability to visualize your thinking.
Skill in AI Prompting: Demonstrated understanding or capability in using AI prompting tools effectively.
Communication Skills: Exceptional ability to communicate and interact well with others.
Team Spirit: Commitment to contributing to the development of a world-class Customer Success department.
Don't meet every requirement? That's okay! We value unique perspectives and believe diverse experiences contribute to our success. If you are enthusiastic about this role, we would love to hear from you.

Quyền lợi

Salary & Allowances: 9M - 22M VND, along with additional allowances.
Technology Insights: Strong opportunities to deepen your knowledge in technology, Customer Data Platforms (CDP), and Experience Management (XM).
Real-World Challenges: Engage directly in solving complex business problems related to XM.
Career Development: Support for online or external courses-we grow together.
Engaging Events: Participate in company trips, birthday celebrations, happy hours, and holidays.

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: 173 Trần Não, Quận 2
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)

Thông tin chung

Thu nhập: 9 - 22 triệu

Cách thức ứng tuyển

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Hạn nộp: 13/02/2025

Giới thiệu công ty Xem trang công ty

Turns Your Data into Insights Filum offers a complete solution to make the most out of your business data. Our AI data platform helps turn your data into insights for better and data driven business decisions whether they are customer data, operations data, or logistic data, you get covered!

Overview about Filum AI Filum AI Filum is a small but amazing tech startup that is the first of its kind business data platform for companies and enterprises. We help companies, from different industries, to collect their data from various sources; clean and enhance the data into a centralized...

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