Customer Success Specialist

Are you a strategic B2B Customer Success professional driven by client growth and account retention? Ready to step into a functional leadership role and accelerate your career in the booming Cloud & SaaS industry?
🏢 About Cloudino: We are a pioneer in cloud computing consulting and implementation in Vietnam. As a Premier Partner of global tech giants like Google Cloud (GCP), Amazon Web Services (AWS), DigitalOcean, Akamai, and Lark Suite, we empower businesses on their digital transformation journey by optimizing infrastructure, driving operational efficiency, and unlocking long-term value. At Cloudino, we believe technology only truly delivers value when tied to real-world results and sustainable customer success.
🎯 What You Will Do:
Key Account Management: Directly manage and nurture Cloudino's strategic Enterprise accounts, serving as a trusted advisor to ensure long-term retention and maximize renewal and cross/upsell opportunities.
Process Standardization: Lead the creation, optimization, and standardization of the end-to-end Customer Success, Onboarding, and Renewal frameworks across the department.
Data-Driven Retention: Analyze customer feedback, Account Health Scores, and CRM usage metrics to devise actionable strategies that elevate the overall customer experience and reduce churn.
Cross-Functional Collaboration: Partner closely with Internal Tech, Presales, and Global Vendor Representatives (Google Cloud, AWS, Lark) to translate market feedback into solution enhancements.
💡 Who We Are Looking For:
3+ years of proven experience in Customer Success or Account Management within B2B Tech, SaaS, Cloud Infrastructure, or Enterprise Software solutions.
Fluent in English (Professional working proficiency in communication, presentation, and direct collaboration with foreign partners/experts).
Strong strategic thinking around customer retention, data-driven analytical skills, agile problem-solving, and a proactive accountability mindset for team Retention Rates.
Demonstrated capability or strong orientation toward mentoring, team building, and leadership.
🎁 Why You'll Love Working With Us:
Financial Rewards: Base salary (negotiable based on capability) + Retention / Upsell bonus.
Allowances: Lunch allowance and support for travel/commuting.
Bonuses: Annual performance bonus, holiday/birthday rewards, and yearly salary reviews.
Direct collaboration and skill-building opportunities with international representatives and cloud architects from Big Tech vendors (Google Cloud, AWS, Lark...).
Fast-track advancement path to Customer Success Team Lead based on actual performance and leadership capability.
Work Environment: Fully equipped workspace, dynamic culture, annual company trips, and team-building sports activities.
Well-being: Full Social/Health Insurance (BHXH, BHYT) in accordance with labor laws, plus premium healthcare insurance based on tenure.
📍 Location: No. 3, Alley 4, Nghia Do Street, Nghia Do Ward, Hanoi
🌐 Website: [protected info]
📩 How To Apply: Send your CV to [protected info]
Email Subject: [Customer Success Application] - Your Full Name