- Chi tiết công việc
- Giới thiệu công ty
Mức lương: 12 Tr - 20 Tr VND
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 3 năm
Mô tả công việc
Mô tả Công việc
1. Customer portfolio management: Responsible for managing 10-15 projects/customers and ensuring they achieve their business goals with the e-commerce platform.
2. Ensuring service quality: Ensuring every customer receives quality service according to standards, consistent with their service cost.
3. Data Analysis: Analyze customer data to evaluate system usage, provide satisfaction, retention and increase contract rates.
4. Sales Enablement: Assist the Sales team in generating customer leads and opportunities related to upselling products or services.
5. Customer Support: Work with customers of all sizes and skill levels to ensure they receive the best Customer Experience and support.
6. Provide feedback: Collect feedback from customers to help LMC Ecommerce continue to evolve to meet market needs.
1. Customer portfolio management: Responsible for managing 10-15 projects/customers and ensuring they achieve their business goals with the e-commerce platform.
2. Ensuring service quality: Ensuring every customer receives quality service according to standards, consistent with their service cost.
3. Data Analysis: Analyze customer data to evaluate system usage, provide satisfaction, retention and increase contract rates.
4. Sales Enablement: Assist the Sales team in generating customer leads and opportunities related to upselling products or services.
5. Customer Support: Work with customers of all sizes and skill levels to ensure they receive the best Customer Experience and support.
6. Provide feedback: Collect feedback from customers to help LMC Ecommerce continue to evolve to meet market needs.
Yêu cầu công việc
Yêu Cầu Công Việc
Requirements:
- Bachelor's degree or equivalent practical experience.
- Experience: At least 3 years of experience in business development or customer/partner management.
- Skills: Fluent communication in Vietnamese and English to support customer relationship management.
- Knowledge of e-commerce: Understanding of popular e-commerce platforms, online marketing channels, and data analysis tools.
Skills:
- Expertise: Experienced in digital marketing, performance marketing, e-commerce, BPO, and customer management.
- Problem-solving skills: Ability to assess and resolve customer needs through effective questioning skills, handling objections, and competitive selling.
- Analytical Skills: Ability to use analytical skills to leverage data, mine information to support production, and analyze impact.
- Management skills: Ability to manage multiple projects at once, pay attention to detail, and work independently as well as coordinate with others.
- Presentation skills: Excellent presentation and communication skills with colleagues, management, functional teams, and customers.
- Sales skills: Understanding of the sales process, consulting, and negotiation skills.
- Relationship management skills: Build and maintain long-term relationships with customers.
Requirements:
- Bachelor's degree or equivalent practical experience.
- Experience: At least 3 years of experience in business development or customer/partner management.
- Skills: Fluent communication in Vietnamese and English to support customer relationship management.
- Knowledge of e-commerce: Understanding of popular e-commerce platforms, online marketing channels, and data analysis tools.
Skills:
- Expertise: Experienced in digital marketing, performance marketing, e-commerce, BPO, and customer management.
- Problem-solving skills: Ability to assess and resolve customer needs through effective questioning skills, handling objections, and competitive selling.
- Analytical Skills: Ability to use analytical skills to leverage data, mine information to support production, and analyze impact.
- Management skills: Ability to manage multiple projects at once, pay attention to detail, and work independently as well as coordinate with others.
- Presentation skills: Excellent presentation and communication skills with colleagues, management, functional teams, and customers.
- Sales skills: Understanding of the sales process, consulting, and negotiation skills.
- Relationship management skills: Build and maintain long-term relationships with customers.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Thời gian thử việc: 2 tháng
Độ tuổi:
23 - 35
Thời gian làm việc: 8h30 - 18h00 từ Thứ 2 - Thứ 6
Lương:
12 Tr - 20 Tr
VND
Cao đẳng
Thời gian thử việc: 2 tháng
Độ tuổi:
23 - 35
Thời gian làm việc: 8h30 - 18h00 từ Thứ 2 - Thứ 6
Lương:
12 Tr - 20 Tr
VND
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