Customer Support collaborator - email team part-time 2024
CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIANĐịa điểm làm việc: Hà Nội
Hết hạn: 03/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thương lượng
Loại hình: Bán thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service, and are backed by a proven track record of implementing top-notch customer service programs, policies, and processes.
WHAT YOU WILL DO
- Answer and address a high volume of incoming email or chat inquiries relating to product issues, sale policy, and order status in a professional and courteous manner
- Provide high levels of customer satisfaction by displaying patience and empathy towards customers who represent different cultures and backgrounds from the US
- Identify and escalate issues to higher-level management when necessary
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
- Adhere to performance metrics to meet service level expectations and assigned KPI
- Participate in constructive quality feedback sessions with managers to improve performance
Crossian is a high-growth technology-driven e-commerce business. Behind our success are our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.
We are looking for a customer-centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service, and are backed by a proven track record of implementing top-notch customer service programs, policies, and processes.
WHAT YOU WILL DO
- Answer and address a high volume of incoming email or chat inquiries relating to product issues, sale policy, and order status in a professional and courteous manner
- Provide high levels of customer satisfaction by displaying patience and empathy towards customers who represent different cultures and backgrounds from the US
- Identify and escalate issues to higher-level management when necessary
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
- Adhere to performance metrics to meet service level expectations and assigned KPI
- Participate in constructive quality feedback sessions with managers to improve performance
Yêu cầu công việc
WHAT WE ARE LOOKING FOR
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Ability to handle the stressful situation and establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Can work under high pressure
- Working hours requirements:
-- Minimum 5 shifts per week
-- Minimum 4 hours per shift
-- Minimum 2 shifts on weekends
-- 80% of total shifts on-site
-- Typical work hours: 6-10 PM
-- Employees may register to work additional hours and shifts if available
WHAT YOU CAN EXPECT
- Competitive hourly rate
- Adequate training provided to help you become a professional Customer Support Agent
- Adequate equipment provided
- A Pantry and a Crossian Cafe stocked with goodies, ready to serve
- Fair, transparent and open working culture
- Work-from-home/Remote option
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Ability to handle the stressful situation and establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Can work under high pressure
- Working hours requirements:
-- Minimum 5 shifts per week
-- Minimum 4 hours per shift
-- Minimum 2 shifts on weekends
-- 80% of total shifts on-site
-- Typical work hours: 6-10 PM
-- Employees may register to work additional hours and shifts if available
WHAT YOU CAN EXPECT
- Competitive hourly rate
- Adequate training provided to help you become a professional Customer Support Agent
- Adequate equipment provided
- A Pantry and a Crossian Cafe stocked with goodies, ready to serve
- Fair, transparent and open working culture
- Work-from-home/Remote option
Quyền lợi được hưởng
Competitive salary
Thông tin khác
NGÀY ĐĂNG
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
Customer Support, English, Relationship Management, Customer Satisfaction, Customer Service
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Hướng Khách Hàng
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
Customer Support, English, Relationship Management, Customer Satisfaction, Customer Service
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
Nộp hồ sơ liên hệ
CÔNG TY TNHH CÔNG NGHỆ VÀ GIẢI PHÁP PHẦN MỀM CROSSIAN
Giới thiệu công ty
Xem trang công ty
Crossian là tổ chức công nghệ, tập trung nghiên cứu & phát triển các nền tảng bán lẻ trực tuyến, hoạt động từ năm 2020. Hiện các nền tảng của Crossian phân phối 10+ nhãn hàng, phục vụ hàng trăm ngàn người tiêu dùng tại Mỹ. Doanh thu trên 5 triệu đô/ tháng, số lượng hàng hoá cần xử lý và theo dõi...
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