Mô tả công việc
Main Responsibilities:
- Respond to inquiries and resolve customer issues via phone, email, and chat in English (99% of the time would be via email and chat)
- Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction
- Collaborate with other team members to ensure customer satisfaction and retention
- Escalate unresolved customer issues/complaints to the appropriate departments for further investigation
- Collect insights and feedback for product improvements
- Continuously improve knowledge of products, services, and procedures to better serve customers
Yêu cầu
Prior experience in Customer Support or a similar role (preferably Product Marketing)
Excellent communication skills, both written and verbal
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills and ability to think on your feet
Empathy and a strong desire to help customers
Nice to have (not required):
Experience working with foreign customers
UI/UX knowledge
Experience with CS platform: Crisp, Freshdesk, Zendesk, etc
Familiarity with e-commerce platform (Shopify, Magento, WooCommerce, etc)
HTML/CSS knowledge
Quyền lợi
Competitive salary offers based on experience (income from 10-15M/month)
Bonus structure based on individual and company performance
Social insurance, health insurance, and unemployment insurance based on full gross salary
Professional development opportunities, including conferences, training, and certifications
Annual company trip + occasional team building sessions
6 working days/week from Mon - Sat (2:00AM-8:00AM) and REMOTE working
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 02:00 đến 08:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: Tầng 3, Tòa nhà CT1 Khu văn phòng Sevin Office Nam Đô Complex, Số 609 phố Trương Định, Phường Hoàng Mai (quận Hoàng Mai cũ)