Customer Support Engineer (IT)Công ty TNHH ITECHWX
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, IT phần mềm, Điện - Điện tử - Điện lạnh, Điện tử viễn thông, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Thu nhập: 18 - 24 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 20/12/2024
Hạn nộp: 21/01/2025
Mô tả công việc
This is a full-time on-site role as an O365 Support Engineer in Ho Chi Minh City, Vietnam. The O365 Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support related to Microsoft Office 365, and ensuring the smooth operation of O365 services.
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Working shifts: Fixed night shifts: 10 PM - 7 AM
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Working shifts: Fixed night shifts: 10 PM - 7 AM
Yêu cầu
Having at least 1 year of working experience in Global customer-facing roles
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service
Quyền lợi
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid anadditional amount of 30%of the normal salary + PVI insurance +500,000 VNDfood allowance
20 days of leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid anadditional amount of 30%of the normal salary + PVI insurance +500,000 VNDfood allowance
20 days of leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Thông tin khác
Địa điểm làm việc
- Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam
Việc làm Hồ Chí Minh
Việc làm Quận Bình Thạnh
- Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam
Việc làm Hồ Chí Minh
Việc làm Quận Bình Thạnh
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Vị trí Customer Support Engineer (IT) do công ty Công ty TNHH ITECHWX tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 18 - 24 triệu VNĐ, tìm thêm việc làm về Customer Support Engineer (IT) hoặc công ty Công ty TNHH ITECHWX ở các link phía trên
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