Customer Support Engineer (IT)

Công ty TNHH ITECHWX

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 05/10/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Are you passionate about helping others and have a deep understanding of Microsoft O365?
Microsoft O365, also known as Microsoft 365, is a comprehensive suite of productivity tools designed to enhance collaboration, communication, and efficiency within organizations. It includes a range of applications and services that are essential for modern workplaces.
• Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.

Yêu cầu

• Proficient in English (4 skills) is a must.
• OPEN FOR FRESHER/ENTRY LEVEL
• Available to work fixed night shifts onsite (Flexible 9 hours/day)
• Strong customer service sense/mindset.
• Passion and desire to develop in the IT industry.
Benefits:
• Competitive salary depending on experience.
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• Full working equipment will be provided
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
• Annual Health Checkup.

Quyền lợi

Chăm sóc sức khoẻ
1 lần 1 năm
Nghỉ phép có lương
12 ngày nghỉ phép năm, 8 ngày nghỉ ốm
Máy tính xách tay
Cung cấp laptop

Thông tin khác

NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Global customer support, Technical Documentation, Microsoft products knowledge, IT industry development, Customer service experience
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Người Việt Nam
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Thông tin chung

Ngày hết hạn: 05/10/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these...

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