Yêu Cầu Công Việc
Bachelor's degree in Business Administration or a related field.
Minimum 10 years of experience in Customer Service Management, preferably within a trading or distribution company.
Strong knowledge of after-sales service, customer support operations, spare parts management, and service partner management.
Experience in process improvement, performance management, and business risk management.
Excellent leadership, coaching, communication, and stakeholder management skills.
Strong analytical, problem-solving, and organizational abilities.
Able to work effectively in a fast-paced and dynamic environment.
BENEFITS
Competitive salary based on qualifications and experience.
Performance-based bonuses and attractive allowance packages.
Full Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese labor laws.
Continuous learning, training, and career development opportunities.
Professional, multinational working environment with clear career advancement opportunities.
SEO KEYWORDS
Customer Service Manager, Customer Support Manager, After
Sales Manager, Service Operations Manager, Customer Experience Manager, Customer Success Manager, Technical Support Manager, Service Network Management, Service Partner Management, Dealer Management, Spare Parts Management, Call Center Management, Contact Center, Customer Care, Service Excellence, Customer Satisfaction, Service Operations, Performance Management, Process Improvement, Process Reengineering, Business Process Improvement, Risk Management, Showroom Management, Solution Center, Trading Company, Distribution Business, Leadership, People Management, KPI Management, After Sales Service, Customer Experience (CX).