Mô tả công việc
Answer incoming calls and address customer inquiries in both English and Vietnamese.
Provide technical support and customer care to mostly owners of nail salons establishments across the US.
Receive and respond to customer's feedback.
Identifying and assessing customer needs to achieve satisfaction.
Resolve customer issues and complaints promptly, professionally, and politely.
Assist other departments within the company as needed.
Yêu cầu
Age: 22-35 years old
Education: College degree or higher
Excellent communication skills (listening and speaking). Good English communication skills are a strong advantage (IELTS 5.5-6.5 or equivalent).
Basic understanding of networking, including setting up routers, modems, and reserved IPs.
Experience in customer service or call center roles is an advantage.
Clear and fluent speaking voice with confident communication skills.
Strong empathy, patience, problem-solving skills, and ability to work effectively in a team environment.
Responsible, adaptable, and able to work under pressure.
Quyền lợi
Competitive salary based on skills and experience.
Performance-based bonus and 13th-month salary depending on individual results and company performance.
12 days of annual leave and 4 days of paid sick leave after one year of employment.
Full benefits in accordance with company policy, including social insurance, health insurance, and periodic health check-ups.
All necessary equipment provided to support work.
Regular company activities such as football, company trips, team building, dinners, birthday celebrations, and other internal events.
Opportunities for training and career development in a professional, dynamic, friendly, and open working environment.
Thông tin khác
Thời gian làm việc
Night Shift: 40 hours/week
Working schedule: 21:00 - 07:00 or 23:00 - 09:00 (including a 2-hour break during the shift)
Days off: 2 days/week
Thông tin chung
Nơi làm việc
- Hồ Chí Minh: 3b Giải Phóng, Phường Tân Sơn Nhất (quận Tân Bình cũ)