Customer Support Specialist

[Immediate job interview]
Full-time Customer Support Specialist
*** Use Email & English ***
Company Introduction:
Collaborating with a series of famous brands around the world, Medcare LLC is supplying tens of thousands of different products wholesale to hundreds of retailers in the US. In addition to the headquarters established in Philadelphia, USA since 2005, Medcare LLC has also established a professional office in Da Nang since 2019.
See more about the company at: [protected info]
- Work at the Danang Office: 67 Doãn Khuê, Hai Chau District, Da Nang City
- Work Time: From Monday to Friday and available at home or weekend in the needed situation
Job Description:
- Manage & take care of a large number of incoming emails in English everyday
- Collect paperwork from customers and assess customers' needs to achieve their satisfaction
- Provide accurate and valid information about products by using the right tools
- Handle customers' complaints, orders, or required details about products purchased from our price list
- Prepare quotes/ invoices for client's purchases
- Other tasks assigned by Lead
- Report daily to leader
Requirements:
- Fluent in English skills (especially Reading and Writing)
- At least 6 months in related experience
- Good at Email writing skill and Microsoft Office (especially Excel and Google Sheet)
- Have good knowledge and skills in customer service
- Have experience in Data Analyst (including financial charts and Data Collecting)
- Work well under pressure and multi-task
- Have patience and high responsibility
Benefit:
- Starting salary range from 10,000,000 VND to 15,000,000 VND
- Plus great BONUS when KPI meet or exceed.
- Be sponsored for interesting activities, such as: happy hour, team building...
- Standard benefit package, including 12 Annual leaves and 13th month's salary
- Vacation and holidays for both Vietnam and US holidays.
- Great environment for career development with free annual classes to further your educations
- Free Made in USA Gift sent directly from US 1-2 times yearly
- Cover Free lunch with 30,000 VND/day while working in office full day
Are you ready for a move that could change your life?
Then hurry up and email us your CV, before the position is filled
*** Tomorrow will be a great start ***
HOW TO APPLY
► Only receive online CV via email: [protected info]
► Office Address: 67 Doãn Khuê, Hải Châu, Đà Nẵng
Ngành nghề: Chăm sóc khách hàng, Hành chính/Thư ký/Trợ lý, Ngoại ngữ, Quan hệ đối ngoại
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