Mô tả công việc
About TeenCare
TeenCare is a Southeast Asia-based AI-powered EdTech platform helping families support their teens' learning and development. We combine 1-1 mentorship, life-skills coaching, and AI-driven insights to give parents a clearer picture of their child's growth - and to walk alongside families, not just deliver a service. Our Product Delivery Center (PDC) is the team that brings this experience to life every day for families across Vietnam, the Philippines, and beyond.
As a Customer Support Executive at TeenCare, you'll be the voice families hear when they reach out with a question or concern - fast, warm, and genuinely helpful, every time.
What you'll do
Respond to customers across chat, messaging, and hotline channels during your assigned shift.
Keep first response times fast - families shouldn't have to wait.
Resolve straightforward questions and issues; escalate complex cases to the CS Leader.
Log every interaction accurately in our systems.
Keep satisfaction high through a professional, caring approach to every conversation.
Yêu cầu
Who you are
Bachelor's degree in Business Administration, Economics, Hospitality, Service Management, or other related fields.
Experience in customer support (chat or hotline) is a plus.
Strong communicator, patient, and able to handle multiple conversations at once.
Familiarity with tools like Intercom is a plus.
Quyền lợi
Why join TeenCare
Competitive salary and performance bonus
Annual company trip and team-building activities.
Paid annual leave in accordance with labor regulations.
Menstrual leave for female employees.
Be part of a fast-growing AI-powered EdTech company shaping how families in Southeast Asia support their teens.
Work alongside a close-knit, mission-driven team that treats mentorship as a genuine partnership with families, not a transaction.
Real ownership and room to grow as the team scales across Vietnam, the Philippines, and new markets.
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 7 ([protected info], Làm giờ hành chính và tối thiểu 2 ngày cuối tuần trong tháng )
Địa điểm làm việc:
Hà Nội
61E Đê La Thành, Hà Nội
(Trước sáp nhập: Ba Đình, Hà Nội | Sau sáp nhập: Giảng Võ, Hà Nội)
1. 61E Đê La Thành
(Trước sáp nhập: Ba Đình, Hà Nội | Sau sáp nhập: Giảng Võ, Hà Nội)
Thông tin chung
- Thu nhập: 8 - 15 triệu VNĐ
Nơi làm việc
- Số 61E, Ngõ 879 Đê La Thành, Phường Láng, Quận Đống Đa , Hà Nội