Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Responsibilities
Handle complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
Consult best practices and work-around if the current product does not meet customers' requirements.
Coordinate with other teams to convert leads into customers.
Coordinate with the development team to understand customers' issues and get them solved
Provide feedback to the development and production teams to address customers' issues or suggestions.
Build sustainable relationships of trust through quick support, open, and interactive communication to reach a high rate of customer' renewal.
Demonstrate products to customers and follow up with their requests.
Yêu cầu
Qualifications
Strong verbal and written English communication.
Having professional work experience in Customer Service, IT or Technical Product Support is an advantage.
Having UI/UX design knowledge is a plus.
Having the ability to "read" customers and a drive to deliver great service and support to customers.
Strong interpersonal and independent working skills as well as critical thinking and problem-solving skills.
Quyền lợi
Benefits and Perks
Build a global SaaS product in one of the Best Places to Work in Vietnam
Competitive salary and many benefits, including health insurance, flexible hybrid working mode
Work with a talented team who built large-scale systems at Google, QASymphony, Katalon, Kobiton, etc.
Beautiful office in HCMC with many entertainment options (game console, foosball, ping pong, gym, etc.) and unlimited coffee & snacks.
Thông tin chung
- Ngày hết hạn: 22/12/2023
- Thu nhập: Thỏa thuận
KMS Technology, a global market leader in software development, testing services, and top-tier technology consulting offers an integrated suite of cutting-edge solutions that help businesses accelerate product speed-to-market without sacrificing quality. With a customer-centric approach, KMS Technology aims to fuel innovation for organizations by helping to modernize existing systems and bring new software visions to life. Based in Atlanta, GA and with award-winning offices across Vietnam, KMS...
Quy mô công ty
Từ 1000 - 5000 nhân viên
