D2C Customer Experience Specialist (Online to Offline)- Hanoi
Samsung Vina Electronics (Savina-S) (Mới)
Địa điểm làm việc: Hà Nội
Hết hạn: Còn 10 ngày
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Kinh nghiệm: 2 năm
Mô tả công việc
Position Summary
To supervise and manage O2O Sales of the Samsung West Lake Premium Store in order to maximize customer satisfaction to achieve sales targets.
Role And Responsibilities
1. [O2O Customer Engagement]
- Prepare for items assigned to be picked up and accurately handover to customers
- Guide customer to pick up based on preparation status and policies
- Address customer inquiries related to O2O services(BOPIS, BORIS, EA, etc.)
2. [O2O Calendar Mgt.]
- Manages and monitors O2O service calendar (check and manage daily inquiries, changes to product pick-up locations, item exchange, etc.)
3. [On/Off-line Return & Replacement]
- Monitor incoming instore return requests through the system and process the procedure after inspecting the product and check policies for eligibility
- Engage with customers intending to return the product and process the return procedure after inspecting the product and check policies for eligibility
To supervise and manage O2O Sales of the Samsung West Lake Premium Store in order to maximize customer satisfaction to achieve sales targets.
Role And Responsibilities
1. [O2O Customer Engagement]
- Prepare for items assigned to be picked up and accurately handover to customers
- Guide customer to pick up based on preparation status and policies
- Address customer inquiries related to O2O services(BOPIS, BORIS, EA, etc.)
2. [O2O Calendar Mgt.]
- Manages and monitors O2O service calendar (check and manage daily inquiries, changes to product pick-up locations, item exchange, etc.)
3. [On/Off-line Return & Replacement]
- Monitor incoming instore return requests through the system and process the procedure after inspecting the product and check policies for eligibility
- Engage with customers intending to return the product and process the return procedure after inspecting the product and check policies for eligibility
Yêu cầu
- Bachelor's degree of marketing /business administration or equivalent.
- 2+ years relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality... Preferable omni-channel experience.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast-moving environment.
- Excellent English skills
- Willing to work in shifts
Knowledge:
• O2O service and process understanding
• Product and service knowledge
• Retail and O2O service experiences
Skills
• Efficiently communicate and collaborate with multiple teams simultaneously
• Coordination, management skills to understand and operate the entire process
• Ability to quickly resolve issues that arise in the process
Attitude:
• Customer satisfaction as the top priority attitude
• Pursuing accuracy & precision for positive O2O experience
• Learning agility on O2O service and technology
- 2+ years relevant work experience in sales and customer experience/Customer Service Management for Well-known companies in Retail/Fashion/Cosmetics/Hospitality... Preferable omni-channel experience.
- Independent, self-motivated with excellent interpersonal and communication skills.
- Good analytical skills and high adaptability in a fast-moving environment.
- Excellent English skills
- Willing to work in shifts
Knowledge:
• O2O service and process understanding
• Product and service knowledge
• Retail and O2O service experiences
Skills
• Efficiently communicate and collaborate with multiple teams simultaneously
• Coordination, management skills to understand and operate the entire process
• Ability to quickly resolve issues that arise in the process
Attitude:
• Customer satisfaction as the top priority attitude
• Pursuing accuracy & precision for positive O2O experience
• Learning agility on O2O service and technology
Quyền lợi
Thưởng
13th month salary + Performance Bonus
Chăm sóc sức khoẻ
Health Care Insurance for Individual & Dependant
13th month salary + Performance Bonus
Chăm sóc sức khoẻ
Health Care Insurance for Individual & Dependant
Thông tin khác
NGÀY ĐĂNG
12/03/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Bán Lẻ/Tiêu Dùng > Quản Lý Cửa Hàng
KỸ NĂNG
Customer Service, Online Sales, Operation
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Thu nhập: Thương lượng
Nơi làm việc
- Lotte Mall West Lake Hanoi, 272 Đường Võ Chí Công, Khu đô thị Ciputra, Phú Thượng, Tây Hồ, Hà Nội, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 11/04/2025
Giới thiệu công ty
Xem trang công ty
SAMSUNG VINA ELECTRONICS 25th Floor, Bitexco Financial Tower, 02 Hai Trieu Street, Ben Nghe Ward, District 1, HCMC, Vietnam The Samsung Group is a multinational corporation headquartered in Samsung Town, Seoul, South Korea. It is the world's largest conglomerate by revenue with annual revenues of...
SAMSUNG VINA ELECTRONICS 25th Floor, Bitexco Financial Tower, 02 Hai Trieu Street, Ben Nghe Ward, District 1, HCMC, Vietnam The Samsung Group is a multinational corporation headquartered in Samsung Town, Seoul, South Korea. It is the world's largest conglomerate by revenue with annual revenues of...
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