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Danang Marriott Resort & Spa, Non Nuoc Beach Villas

Marriott Da Nang Resort & Spa, Non Nuoc Beach Villas

Địa điểm làm việc: Đà Nẵng
Hết hạn: 13/12/2024
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Kinh nghiệm: 4 năm

Mô tả công việc

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Developing and Maintaining Budgets
 Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
 Maintains a positive cost management index for kitchen and restaurant operations.
 Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
 Manages the Food and Beverage departments (not catering sales).
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 Oversees all culinary, restaurant, beverage and room service operations.
 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
 Provides excellent customer service to all employees.
 Responds quickly and proactively to employee's concerns.
 Provides a learning atmosphere with a focus on continuous improvement.
 Provides proactive coaching and counseling to team members.
 Encourages and builds mutual trust, respect, and cooperation among team members.
 Monitors and maintains the productivity level of employees.
 Develops specific goals and plans to prioritize, organize, and accomplish work.
 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
 Provides excellent customer service.
 Responds quickly and proactively to guest's concerns.
 Understands the brand's service culture.
 Drives alignment of all employees, team leaders and managers to the brand's service culture.
 Sets service expectations for all guests internally and externally.
 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
 Verifies all banquet functions are up to standard and exceed guest's expectations.
 Provides services that are above and beyond for customer satisfaction and retention.
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 Serves as a role model to demonstrate appropriate behaviors.
 Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 Conducts performance reviews in a timely manner.
 Promotes both Guarantee of Fair Treatment and Open Door policies.
 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
 Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
 Complies with all corporate accounting procedures.
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 Analyzes information and evaluates results to choose the best solution and solve problems.
 Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Yêu cầu

 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Quyền lợi

Competitive salary and monthly service charge
Annual Leaves
Working 5 days per week - off 2 days per week
Follow the government social insurance, health insurance, unemployment insurance
24/24 accident insurance
Join in hotel activities
Training opportunities for career development

Thông tin khác

Số lượng
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
13/11/2024 13:46

Thông tin chung

  • Thu nhập: Thỏa thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 13/12/2024
Giới thiệu công ty Xem trang công ty

For world-class service and sophistication, few hotels compare to Danang Marriott Resort & Spa, Non Nuoc Beach Villas. Our resort in Danang, Vietnam, is surrounded by verdant gardens and pristine white sand. Take in the shoreline of Hoa Hai Ward at the foot of Ngu Hanh Son, or The Marble Mountains. Xem thêm...<>

Quy mô công ty
Chưa rõ
Marriott Da Nang Resort & Spa, Non Nuoc Beach Villas
Địa chỉ công ty: 23 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, Thành Phố Đà Nẵng

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