Department Manager, International Fashion

Job Purpose
To lead and develop assigned merchandise department(s) by driving sales performance, profitability, merchandising excellence, and brand portfolio management. The role is responsible for achieving sales and margin targets, enhancing customer experience, managing supplier partnerships, and ensuring effective team leadership within a department store retail environment.
Key Responsibilities
Sales Operations & Team Management (15%)
• Lead daily department operations to ensure smooth sales floor activities and excellent customer service.
• Manage, motivate, and develop sales teams to achieve sales and productivity targets.
• Plan manpower allocation, duty rosters, and floor coverage to support business needs.
• Monitor store operations, resolve operational issues, and handle escalated customer concerns.
Sales & Profit Management (15%)
• Develop and execute annual business plans, sales forecasts, and departmental budgets.
• Drive achievement of sales, profit, and gross margin targets.
• Monitor business performance and analyze sales trends to identify growth opportunities.
• Implement action plans to improve productivity and profitability.
Merchandising & Business Development (20%)
• Develop and execute merchandising strategies aligned with business objectives.
• Ensure effective assortment planning, pricing, inventory management, and product quality standards.
• Oversee visual merchandising execution to enhance customer experience and maximize sales opportunities.
• Identify opportunities for brand expansion, category growth, and customer engagement initiatives.
• Ensure all promotional and merchandising activities comply with company policies and relevant regulations.
Brand & Supplier Management (20%)
• Manage relationships with assigned brands, suppliers, and business partners.
• Conduct market research and competitor analysis to identify trends and business opportunities.
• Evaluate brand performance and develop action plans to improve sales and profitability.
• Negotiate commercial terms, promotional support, and business development initiatives with suppliers.
• Recommend brand acquisition, renewal, or exit strategies based on business performance.
Promotion & Marketing Coordination (10%)
• Collaborate with Marketing and Advertising & Promotion teams to develop and execute sales-driving campaigns.
• Support planning and execution of promotional events, seasonal campaigns, and customer engagement activities.
• Analyze campaign effectiveness and recommend improvements for future initiatives.
People Management & Team Development (10%)
• Lead, coach, and develop department staff to strengthen product knowledge, sales capability, and customer service skills.
• Conduct performance management, succession planning, and talent development activities.
• Ensure compliance with company policies, labor regulations, and operational standards.
• Foster a positive, collaborative, and high-performance working environment.
Reporting & Budget Control (5%)
• Prepare and review sales reports, forecasts, and business performance analyses.
• Monitor departmental budgets and control operational expenses.
• Provide regular business reviews and recommendations to management.
Compliance & Corporate Governance (5%)
• Ensure compliance with company policies, internal controls, and regulatory requirements.
• Maintain high standards of professional ethics and corporate governance.
• Perform other duties as assigned by management.