Deputy IT Manager

Reports to: Chief IT Officer
Role Purpose:
As Deputy IT Manager, the job holder has the responsibilities of
• Doing role of IT service Delivery management
• Doing role of system architect design and implementation
• Managing the IT BA, IT Development team
• Overseeing governance implementation
Key Accountabilities:
IT Service Delivery management
• Identify internal customers expectation to IT. Transform the expectation into concrete need with scope statement, cost and time estimation.
• Manage execution ensuring deliverables would meet the customer expectations
System architect design and implementation
• Define technologies roadmap and IT architecture roadmap as part of IT strategy in respect to recommended rules and best practices.
• Design and implement new IT solutions or change of existing solutions as defined in the roadmap
IT BA team and IT Development team management
1. Solution analysis, definition and testing
o Analyze the system to have recommendation of improvement
o Business Requests: coordinate to help user to define their needs, responsible for delivering of business requirements
o Be user representative: Develop and Validate business requirement documents, functional specification, business processes , recommendations, and operate test cases & expected results related to proposed solution
o UAT: Conduct and lead User Acceptance Test to ensure issues are identified, tracked, reported on and resolved in timely manner
2. Development management
o Responsible for budgeting, planning, processing and performing tasks regarding to software development
o Supervise and conduct the development team and outsourcing team, ensure deliveries are meeting expectation in term of quality, time and cost
o Develop, implement and maintain technical documents, templates, guidance using in entire lifecycle of software application development
o Investigate, analyze and make recommendations and support to upper level management regarding technology, application architecture, upgrades and modifications.
o Provide support and coordinate with other teams, departments, and partners to building, deploying, and configuring software applications.
3.Team Management
o Managing team resource and their performances
o Training new comers with proper schedule and helping their smooth lending
o Build up succession plan for every key positions
Governance implementation
o Develop, implement and maintain policies, procedures, processes, technical documents, and templates in the applying to application development management.
o Perform proper controls regularly, define proper action plan for improvement if needed to be compliant with the governance. Follow up closely to ensure action plan would be taken