Deputy Manager (Motor Claims)

KEY OUTPUTS:
- To handle and settle motor claims as per the authority matrix.
- To ensure the loss adjusting approaches to be properly conducted and managed either on the case by case basis or overall pending claim list.
- To be responsible for claims management and loss control activities as required by the Company.
- To join the required trainings to be delivered by outsourced providers or by MSIG Asia.
- To ensure proper and timely reporting to Task Force meetings and the Management of MSIG as required.
- To deliver necessary training sessions to junior staff, garage staff, banca staff and sales staff.
- To use and manage the E-Claim System and its related tasks/projects in order to well support the motor claims services of MSIG.
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To set appropriate reserves within the authorized limit and report to authorized persons as required;
- To follow up outstanding claims information and negotiate with claimants for settling of the claims;
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To prepare reports, statistics for relevant internal meetings.
- Contribute to the sales function of the Company:
o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
o Assist in handling claims in a way which will enhance the Company's image and reputation for services of high speed and efficiency;
o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
- To execute other office tasks as required by the Company.
- Timely and accurate reports as required;
- Conduct subrogation and salvage recovery in cases where applicable.
- In-house loss adjusters & surveyors. Managing the outsourced surveyors where applied. Managing IHAs activities.
- Motor claims analysis & reports as required by Management.
- Prepare and attend TaskForce meetings;
- Managing and working with Merimen and DLRs in the network to ensure the good services to the clients.
- Other office works as required by the Company