Digital Service Consultant

1. Position Overview
Ricoh is seeking a Solution Consultant to join its Digital Services team. In this role, you will act as a key bridge between business requirements and technical execution, acting as a technology solution architect to translate complex business requirements into practical, operational systems for enterprise clients.
This position requires a balanced skill set, allocating approximately 40% of your focus to business consulting, presales, and business analysis (BA), and 60% to hands-on solution implementation, with a primary focus on the Microsoft Power Platform & No-Code ECM
2. Key Responsibilities
a. Business Consulting & Pre-sales Analysis (40%)
• Process Analysis: Collaborate with clients to gather requirements, analyze existing business workflows, and identify optimal areas for digital transformation and automation.
• Solution Design: Design effective app architectures and automated workflows using Microsoft Power Platform components to meet specific client needs.
• Presales Support: Assist the team in demonstrating platform capabilities, rapidly building Proof of Concepts (PoCs) using Power Apps/Power Automate, and addressing client business inquiries.
b. System Deployment & Implementation (60%)
• Workflow Development: Design business and system workflows. Utilize Power Automate or ECM Platform to implement business process flows.
• System Configuration: Set up environments, manage data structures, and ensure strict adherence to the Technical Design Document. Optimize processing logic to ensure smooth, accurate, and efficient system operation.
• Integration & Scripting: Perform integration of the Microsoft Power Platform or ECM Platform with third-party systems (ERP, CRM, etc.) via iPaaS Connectors, REST API, and Webhooks. Write utility scripts (e.g., XML, JSON) for data processing or feature extension as required.
• Quality Assurance & Technical Support: Conduct System Tests before handover and thoroughly resolve technical issues during the implementation phase (UAT) and live operations (Go-live).
3. Requirements
a. Education & Experience
• Bachelor's/associate's degree in IT, Management Information Systems, or Electronics and Telecommunications.
• 1-3 years of experience in software or system implementation.
- Core Skills (Consulting & Technical)
• Microsoft Power Platform: Proven hands-on experience in building business solutions using MS Power Apps and Power Automate. Familiarity with Microsoft - Dataverse and SharePoint Online.
• Business Analysis: Strong understanding of business process analysis, requirement gathering, and translating user needs into technical specifications.
• System Implementation: Solid foundational knowledge and understanding of how software systems are deployed and structured in enterprise environments.
b. Soft Skills & Mindset
• Problem-solving: Ability to independently analyze and resolve technical issues.
• Mindset: Careful, meticulous, process-compliant, and highly responsible for the delivered product.
• Language: Good English reading and comprehension skills for technical documentation (Good verbal communication is a significant advantage).
4. Benefits & Career Path
• Compensation: Competitive salary along with performance bonuses.
• Professional Development: Receive systematic On-the-job training on the Microsoft Power Platform and leading Low-code/No-code ECM technologies.
• Career Advancement: Clear career path to become a Senior Technical Consultant or Solution Architect for high performers.
• Work Environment: Direct collaboration with a team of highly experienced specialists in an open culture that encourages learning and knowledge sharing.