[DISTRICT 7] CASE RESOLUTION SPECIALIST

Work Location
Ho Chi Minh (District 7)
Job LevelExperienced (Non - Manager)
Job TypePermanent
QualificationBachelor
Experiences1 Years
SalaryNegotiable
IndustryBanking,Customer Service
Deadline to Apply31/12/2026
Job Benefit
Insurance
Allowances
Incentive bonus
Health checkup
Training & Development
Salary review
Annual Leave
Job Description
Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution.
Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer.
Follow up on pending cases and ensure complains are resolved within the defined SLA.
Communicate professionally and empathetically with customers to understand their concerns and ensure timely feedback.
Promptly escalate complex complain to the higher level for further investigate and resolution.
Track and report complaint trends, recurring issues, customer feedback to improve banking service quality and the customer experience.
Ensure all complaint handling process complies with the Bank's policies, procedures, and operational standards.
Perform other tasks as assigned by the Line Manager and within HCC scope of work.
Job Requirement
Working Experience: From 2+ year of experience in Contact Center, Complaint Handling, Banking or customer service environment.
Good problem-solving skill, identify appropriate solutions, coordinate with relevant stakeholders, and drive cases to final resolution.
Strong communication and interpersonal skills to effectively work with customers, Branches, and internal departments.
High sense of responsibility, proactive follow-up and strong commitment to completing assignments.
Ability to manage multiple cases and prioritize work effectively while meeting SLA requirements.
Proactive, accountable, detail-oriented, confident, productivity.