We are seeking a highly organized and analytical Project Management Officer (PMO), with governance ownership of vendor delivery and the Change Request (CR) process across a multi-country eCommerce platform. The ideal candidate will manage day-to-day project execution, coordinate across multiple internal and external teams, and validate business requirements, vendor documentation, and estimates as part of a structured, SLA-driven governance process.
This role is ideal for someone with a strong understanding of e-commerce processes, experience working with technical vendors, and a mindset focused on delivering innovative digital solutions through structured, SLA-driven governance.
Key Responsibilities:
Project Management(PMO Task)
Collaborate with internal and external
Project Managers to complete project tasks and drive delivery plans forward.
Monitor progress of multiple workstreams, track milestones and dependencies, and escalate risks/issues to senior management as needed.
Prepare weekly project updates and reports for stakeholders and leadership.
Coordinate with vendors, suppliers, and cross-functional teams to maintain status updates, issue logs, and project documentation.
Support full project lifecycle documentation-scoping, implementation tracking, change requests, and closure.
Document and maintain process/workflow documentation to support requirement validation and vendor alignment
Prepare and organize project paperwork - approvals, sign-offs, and records - ensuring completeness and audit-readiness throughout the project lifecycle.
Vendor Governance & SLA Management
Coordinate and oversee the external development vendor across all in-scope countries, tracking SLA performance (e.g. Priority 1/2/3 response and resolution times).
Conduct regular vendor progress reviews (e.g. weekly sync) and assess delivery status (on track / at-risk / blocked); trigger escalation when SLA targets are at risk or missed.
Perform delivery QA spot-checks on completed items and validate vendor effort estimates before submission for budget approval.
Change Request (CR) Management
Own CR intake, triage, and prioritization-propose what to build and when, and submit recommendations to the client for approval.
Validate vendor estimates and prepare budget approval packages per CR.
Maintain a CR Priority Matrix and ensure CRs align with overall platform governance and business goals.
UAT(Testing support & Documentation)
Own execution of UAT, coordinating business
testers and consolidating results
Provide hands-on UAT support for the stakeholders
Prepare, maintain, and file all UAT paperwork - test scripts, sign-off forms, defect logs, and evidence for audit/compliance purposes
Client & Stakeholder Reporting
Prepare and submit monthly operations reports and strategic recommendations to headquarters-level stakeholders, translating operational data into business-level insights.
Facilitate recurring governance meetings (e.g., bi-weekly) with client, country-level business teams, and partner agencies; ensure minutes and action items are distributed promptly.
Ecommerce Platform Coordination
Understand the end-to-end Ecommerce ecosystem across channels.
Collaborate with internal teams (Data, Tech, Digital, Creative, 3PL) and external vendors to consolidate insights and documents for platform development.
Tools
Work daily with ticketing and collaboration tools including ServiceNow, Backlog, Box, and Teams (in addition to standard PM tools such as Jira/Confluence where applicable).
Qualifications
Bachelor's degree in Business, Information Systems, E-commerce, or a related field.
3+ years of experience in Project Management, Business Analysis, or
Product Ownership.
Experience working on e-commerce platforms (Magento or custom platforms preferred).
Strong understanding of e-commerce operations and customer journey.
Excellent communication and coordination skills across business and technical teams.
Familiarity with Agile or hybrid methodologies and tools (Jira, Confluence, ServiceNow, etc.).
Analytical mindset, detail-oriented, and able to translate business needs into structured documentation.
Understanding of SLA-based vendor management and RACI-style role delineation between client, agency, and development vendor.
Multi-vendor / multi-country delivery experience is not required.
Nice to have
Experience with data projects (Sales reporting, Product catalogs, or Customer insights).
Previous coordination with regional teams or external agencies/vendors.
Exposure to UX/UI processes or customer research.
Background in B2B2C products is a plus.
POLICY AND BENEFITS :
Salary : Negotiation. Other : As policy
Applicationat send your cv and at bellow
