Duty Manager

• Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception & Bell team personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and A/Club club guests receive special attention
• Inspects front of house and back of house regularly for cleanliness and tidiness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Report daily activities in logbook
• Ensures front line staff complies with FIT marketing techniques and maximize sales
• Fully conversant with all hotel emergency procedures
• When on night shift, performs duties per the Night Managers duties
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.