E-commerce Operation Associate Manager

The E-commerce Operation Executive exists to plan, sell and execute commercial plans and end to end sales operations at e-commerce platforms (Shopee, TikTok Shop, Lazada).
1. Execute platform campaigns, promotions, and visibility programs across Shopee, TikTok Shop, and Lazada
● Set up and launch campaigns per the agreed commercial calendar
● Configure pricing, vouchers, and bundle mechanics accurately
● Submit and manage creative assets for platform approval
IN ORDER TO ensure every campaign goes live correctly and on schedule, maximizing sell-out during key commercial windows
2. Manage assortment, pricing, and online trade activities
● Maintain accurate, compliant pricing across all listed SKUs
● Ensure full and correct assortment listing per platform
● Update product information and pricing per approved changes
IN ORDER TO maintain consistent, compliant pricing and complete assortment visibility across all platforms
3. Monitor sales performance, stock availability, and campaign readiness
● Track daily sell-out and stock levels across platforms
● Flag stock or readiness risks ahead of campaign launches
● Maintain a campaign-readiness checklist for each activation
IN ORDER TO prevent lost sales from stockouts and ensure every campaign launches with full stock support
4. Coordinate with Supply Chain to ensure inventory sufficiency during key campaigns
● Share campaign forecasts with Supply Chain ahead of major activations
● Track inbound stock against campaign timing
● Escalate supply risk early to the KAM & E-commerce Lead
IN ORDER TO guarantee adequate stock is in place ahead of high-demand campaign periods
5. Track competitors, pricing, and platform trends; maintain e-commerce operational excellence and platform compliance
● Monitor competitor pricing and promotional activity
● Ensure all promotions follow agreed mechanics and platform policy
● Compile a regular competitor and platform-trend summary
IN ORDER TO protect the brand's competitive position and platform standing while avoiding compliance penalties