E-commerce Operation Manager

Công ty cổ phần giao nhận và vận chuyển indo trần

Hết hạn: 05/04/2024

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Duties and responsibilities include, but are not limited to:

Monitor daily operations of logistics team and ensure the procurement, shipping and warehouse operations are most efficiency
Oversee the inbound/outbound shipment and ensure on time delivery at a minimum cost
Provide customer service to ecommerce customers, including answering customer queries and managing customer feedback and complaints
Assist with the implementation of any projects/campaigns
Set up the operation process and procedures
Negotiate with vendors on pricing
Plan and build outbound cross-border products that fit the market demand
Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Perform risk management to minimize potential risks
Track project performance, determine KPI, and specifically analyze the successful completion of short and long-term goals
Identify opportunities and establish relationships with target customers in our target verticals leading to a strong Business Development pipeline
Update on industry trends and customer demand

REQUIREMENT

- Having experience in operations management in e-commerce industry.

- Familiar knowledge in cross-border e-commerce

- Passion in cross-border and logistics

- Strong vendor management skills

- Experience with e-commerce platforms

- Diploma/Degree in Trading/Import-Export/Transportation or relevant major.

- Excellent written and verbal communication skills in English

- A fast learner, ability to multi-task and work independently under high pressure

- Strong experience in building relationship with partners

- Strong analytical and organizational skills

- Good problem-solving abilities

- Knowledge of customer service best practices

Thông tin chung

Ngày hết hạn: 05/04/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

ITL Corporation - 1 trong 500 doanh nghiệp lớn nhất cả nước. Đứng thứ 2 trong số 10 Công ty về Logistic lớn nhất Việt Nam. Doanh nghiệp dẫn đầu về chỉ số gắn kết nhân viên năm 2021

ITL Corporation is one of the largest logistics and supply chain companies in Vietnam and one of Vietnam's Top 500 largest Enterprises and Top 50 Trusted Brands. The company is a leading regional solutions provider of Aviation, Integrated Logistics, Warehousing, Freight Management, and Distribution in Indochina. ITL is also a leader in e-commerce and First and last-mile transportation solutions in Vietnam.

With representation of 22+ airlines, management of 200+ flights per week, and a capacity of 150,000 tons of cargo per month, ITL is the largest provider of cargo aviation and GSA services in Vietnam.

In addition, ITL operates more than 100,000 m2 of international standard warehousing space across North, South, and Central Vietnam in addition to an owned fleet of over 180 container prime movers and 250 chassis, centralized in 3 main transport hub centers nationwide with cross-border connectivity across Indochina.

ITL is headquartered in Ho Chi Minh City, has 1,500+ employees, and more than 70 branch offices in Vietnam along with offices in Cambodia, Laos, Myanmar, Singapore, and Thailand.

Quy mô công ty

Từ 101 - 500 nhân viên

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