eBilling Inventory Analyst

The eBilling Analyst is responsible for supporting the effective operation, maintenance, and implementation of the Firm's eBilling processes, client requirements, and vendor platforms. The role supports eBilling implementation activity, ongoing eBilling timekeeper maintenance and eBilling inventory support, helping to ensure invoices are submitted accurately, efficiently and in line with client outside counsel guidelines and internal procedures.
The role-holder will work closely with Billing, Collections, Revenue Management, Rates, Client Maintenance, Technology teams, vendors and client contacts to help maintain accurate client, matter, timekeeper, rate and budget data; coordinate eBilling setup and onboarding activity; monitor invoice submission issues; and support reporting, troubleshooting and process improvement across the eBilling function.
Main responsibilities:
Administer and maintain eBilling platforms and related records, including client profiles, matter information, timekeeper records, rates, budgets, user access, and associated data
Support the onboarding and implementation of new eBilling clients, vendors, and platform requirements, including setup, testing, data validation, documentation, and coordination with internal and external stakeholders
Maintain eBilling timekeeper data for assigned clients by completing monthly reviews to identify newly assigned timekeepers, coordinating and obtaining client approval for those timekeepers, updating vendor platforms and title mappings, and preparing annual all-inclusive rate card submissions for each assigned client
Provide eBilling inventory support by keeping client and vendor records, submission requirements, platform details, billing notes, and status trackers accurate, complete, and up to date
Submit, monitor, and follow up on eBills through eBilling platforms or third-party vendor sites, ensuring invoice statuses are updated and accepted submissions are clearly recorded
Review eBills for compliance with client and vendor requirements, resolving routine issues that may delay submission or result in invoice rejection, reduction, or resubmission
Monitor, analyse and address invoice rejections and reductions once transferred from the Billing team, identifying root causes and coordinating resolution with Billing, Collections, Rates, Revenue Management, vendors, and client contacts
Work with Collections to support initiative-taking follow-up on aged invoices submitted electronically and assist in resolving payment delays or discrepancies linked to eBilling status or platform issues
Monitor changes to client billing guidelines and eBilling requirements, ensuring relevant systems, templates, processes, documentation, and stakeholders remain aligned with current requirements
Troubleshoot eBilling platform, data upload, LEDES file, user access, and submission issues, collaborating with internal teams, software vendors, and client representatives to achieve timely resolution
Develop and maintain reports, dashboards, metrics, and trackers relating to eBilling operations, client requirements, invoice rejection trends, reductions, aged invoices, rates, and submission performance
Document client-specific eBilling processes, requirements, and operational steps so that guidance is visible accessible, and kept current for Billing, Finance and eBilling colleagues
Identify recurring billing compliance issues, platform challenges, and operational inefficiencies, escalating where appropriate and contributing to corrective actions and process improvements
Participate in Salvo system enhancements, strategic initiatives and special projects that improve the effectiveness of eBilling operations and the wider revenue cycle
Other duties as assigned by management
Skills and experience:
Bachelor's degree preferred, or equivalent combination of education and relevant experience
Two or more years of law firm eBilling, billing, revenue management, finance operations, or professional services experience preferred
2+ years e-billing experience, including exposure to platforms such as Legal Tracker, Collaborati, CounselGo and eBillingHub
Experience supporting eBilling implementation, client onboarding, vendor setup, platform testing, or configuration activities
Knowledge of eBilling platforms, outside counsel guidelines, LEDES formats, client billing requirements, and legal billing processes
Experience maintaining eBilling timekeeper records, rates, title mappings, client approvals, matter information, and related inventory data
Experience with SAP, Elite 3E, Aderant or comparable financial management, billing or eBilling systems is desirable
Strong Microsoft Excel skills and ability to maintain trackers, analyse data, prepare reports, and identify trends or recurring issues
Strong analytical, problem-solving and troubleshooting skills, with the ability to identify process issues and recommend practical improvements
Excellent written and verbal communication skills, with the ability to collaborate effectively with internal teams, vendors, and client contacts
Highly organised and meticulous, with the ability to manage multiple priorities, meet deadlines and maintain accurate documentation
Customer-service mindset, discretion when managing sensitive information and ability to work collaboratively across a global organisation
You will report to: eBilling Leadership - Manager or Senior Manager