Ecommerce Operations Manager (Giá Tốt)

- The Application Operations Manager, GIA TỐT hold a mission to lead and drive business development of Giá Tốt through application, website and social communication to achieve company KPIs in sales, number of customers and sustainable growth.
* ROLES:
* Application Performance:
- Provide knowledge and experience to the team to build a comprehensive application, and improve customer experience through excellent functional application
- Collaborate with internal/external teams to ensure smooth operations on the application, website, and others online channels of GIA TOT
- Lead the execution of all campaign/promotions that requires well running throughs online channels for Giá Tốt
- Keep on track with market trend to ensure the application/communication is high attractive to user and easy to execute
* Operations Supporting:
- Collaborate with B2B, OM, MKT to ensure correct assortment in use to build up traffic to the application
- Ensure good campaign that fit customer demand and competitive in the market.
- Manage content & daily operations of the application to ensure application efficiency including the correction of all updates, offers, assortments, troubleshooting and improvements
- Conduct training and create training documents, guideline to enhance customer experiments and team conduction
- Be able to negotiate with supplier for best offers on app and be able to track vs. market.
* Communication:
- Utilize all communication channels to maximize effectiveness of all campaign, promotion and the project to internal and external customers.
- Conduct appropriate design of content to make the message become interactive and attractive
- Quick response to any customers (internal and external) enquiries with proper manner
* Analytics and Reporting:
- Utilize analytics tools to monitor key performance indicators (KPIs) related to user growth, sales, efficiency
- Generate regular reports, providing insights and recommendations for continuous improvement.
- Know how to use the report to push execution to
* KEY RESULT AREAS:
* High effective application:
- Smooth and high productivity application.
- Friendly in-use app with high interaction of internal and external customer (customers and suppliers) on application
* Business Performance:
- Drive number of user, orders, sales through Application within setting budget