Education Consultant

Work location:
Cau Giay Center 2nd floor, NOCT1 E4 Yen Hoa New Urban, Yen Hoa Ward, Cau Giay District, Hanoi
Working schedule:
● 5 days/ week during regular Fall & Spring term (Tue to Sun, off Mon & one day on weekdays)
● 6 days/ week during summer & winter camp (day off will be advised later)
Responsibilities and Duties
1. Customer relation management
- Handle customer's inquiries
- Timely communicate feedback with internal team and make suggestions to improve organization
- Provide good after sales service to have high parent/ student referral source
2. Sales & Re-Enrollment
- Follow-up re-enrollment to meet the pipeline & final sales target
- Consult of prospective students and their families to offer the suitable roadmap based on customers' needs, and students' information
- Receive customer payments and hand over cash balance and documents to the Accounting Department
3. Administration
- Arrange class for students
- Translate and interpret feedback/program information to support teacher teams
- Collaborate with teachers to conduct parent teacher conferences
- Organize and assist in PA exhibitions/workshops and other educational events.
4. Other tasks assigned by the first-line supervisor.