Mô tả công việc
Key Responsibilities
• Provide first-level technical support to end users, ensuring smooth day-to-day operations of laptops, desktops, and IT equipment;
• Troubleshoot and resolve issues related to hardware, software (Windows, Microsoft Office), and network connectivity (Wi-Fi, VPN, LAN);
• Assist in installing, configuring, and maintaining end-user devices and business applications;
• Support user account management, including password reset, access rights, and email setup;
• Log, track, and update support requests in the ticketing system, ensuring timely resolution and proper follow-up;
• Assist in IT asset management, including maintaining inventory records and coordinating with vendors;
• Support basic system monitoring, antivirus updates, and IT security practices;
• Assist in routine IT operations such as system maintenance, backup activities, and reporting;
• Document technical issues, solutions, and user guidelines for internal reference;
• Refer complex issues to senior IT members or regional teams when necessary;
• Perform other duties as assigned.
Yêu cầu
• Early-career professionals with 1-2 years of relevant experience in Information Technology, Computer Science, or related fields;
• Basic knowledge of computer hardware, software, and operating systems (Windows);
• Fundamental understanding of networking concepts (TCP/IP, LAN, Wi-Fi, VPN);
• Strong problem-solving and analytical skills;
• Good communication skills and a service-oriented mindset;
• Good command of English, both written and spoken;
• Familiarity with Microsoft Office Suite and basic IT tools;
• Ability to learn quickly and adapt in a fast-paced environment;
• Responsible, detail-oriented, and proactive in handling tasks;
• Friendly, patient, and professional attitude when supporting users.
Quyền lợi
Thưởng
- Attractive salary and bonus;
- 13th month salary.
Hoạt động nhóm
Professional and dynamic working environment.
Khác
- Aon Insurance, social insurance according to the Law;
- Annual outing trip;
- Birthday Leave;
- Summer Time Leave in every June, July and August;
- Hybrid working arrangement: 2 days WFH per week.
Thông tin khác
NGÀY ĐĂNG
20/08/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Technical Support, Troubleshooting, Networking Concepts, problem-solving, Communication skills
LĨNH VỰC
Kế toán/Kiểm toán
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- 23rd Floor, TNR Tower, 54A Nguyen Chi Thanh Street, Lang Thuong Ward, Dong Da District, Hanoi City